I absolutely love my plug crate subscription. My wife makes fun of me because of how anticipatory I get when I know the package is coming in the mail. I don't know what it is. It must be because I have no idea what it is, and it's also random, it's like Christmas waiting to see what they send me. They have been very helpful. And have accommodated special requests for my order. If there was anything negative at all, and I wouldn't even say that it was negative, is I would like less Stone plugs. And if I had a smaller size I would probably love them. That's why I say it's not even a negative. Because they are beautiful plugs. It's just when I have such a large size, the stone plugs get real heavy and floppy. But all in all it is so worth it and I appreciate them so much. 10 out of 10 would recommend