Help Center

The Plug Crate is your premier destination for high-quality plugs designed for stretched ears. We’re all about helping you express your unique style with a wide variety of plugs that cater to every taste—whether you’re into bold designs, sleek classics, or anything in between. Plus, if you’re looking to keep your lobe game fresh, we offer an exclusive subscription box that delivers handpicked plugs right to your door each month. It's the perfect way to discover new styles and keep your collection on point!

We’re not just another plug shop—we’re all about delivering quality, style, and a sense of community. Our selection is curated to offer you the best in unique, edgy designs, and we pride ourselves on offering a subscription box that ensures you’re always on top of the latest trends. Plus, we’re passionate about the culture and lifestyle that comes with stretching your ears, and we bring that energy to everything we do.

Absolutely! We offer plugs in a wide range of sizes, from beginners to more advanced stretches, as well as a variety of materials, including wood, glass, stone, steel, silicone, and acrylic. We aim to provide options for every preference and comfort level.

All of our body jewelry is brand new and has never been worn, however it is not sterile. We recommend sterilizing all jewelry prior to wearing.

The Plug Crate is an online store, which means we’re open 24/7 for your convenience! You can browse our full range of products and place orders from anywhere, anytime.

Delivery times vary based on the shipping option you select and your location. Typically, standard shipping takes 5-7 business days, while expedited shipping can take 2-4 business days. International orders may take longer, depending on customs and postal services.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package's progress through our website or the carrier's tracking page. International orders may not qualify for tracking.

We offer a variety of shipping options depending on your location. Most U.S. orders ship via USPS Ground Advantage. The available options and costs will be displayed at checkout based on your location.

Yes, we offer free standard shipping within the U.S.A on orders over $50 after coupons are applied.

Yes, we ship worldwide! Shipping rates and delivery times will vary based on your location, and any customs fees or taxes are the responsibility of the customer.

 While we do our best to ensure timely deliveries, delays can occasionally happen due to factors beyond our control. If your package is delayed, please allow a few extra days. If you believe your package is lost, contact our customer support team, and we’ll assist you in locating it or filing a claim with the carrier.

If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is processed or shipped, changes may not be possible.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with your order number and photos of the item. We’ll work quickly to resolve the issue by sending you a replacement or offering a refund.

Refunds are only available within 24 hours of purchase. We cannot issue partial refunds on 3, or 6 month subscriptions. Cancellations should be placed prior to 1st of the month.  Due to nature of body jewelry, we cannot accept returns once an order has been shipped.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also accept other popular payment options to make your shopping experience as seamless as possible.

You can apply your discount code at checkout. Simply enter the code in the designated field and click 'Apply' to see your discount reflected in the total. Please note that only one discount code can be used per order.

If you need to change your billing address, please contact us as soon as possible. We’ll do our best to make adjustments, but once an order is processed, we may not be able to change billing details.

Yes, your payment information is completely secure. We use industry-standard encryption and payment processing to ensure that your details are protected at all times.

Sales tax is applied to orders based on your location and local tax laws. The exact amount will be calculated and displayed at checkout before you complete your purchase.

Payments can be declined for various reasons, such as incorrect billing information, insufficient funds, or issues with your bank. If your payment is declined, please double-check your details or contact your bank for more information. You can also reach out to our support team for assistance.

Your payment will be processed as soon as your order is placed. You will receive a confirmation email with your order details and payment receipt.

Due to the nature of body jewelry, we do not accept returns or exchanges once an item has been shipped. We take the safety and health of our customers very seriously, which is why we never resell any jewelry that has been shipped. Please double-check your order before finalizing your purchase to ensure you’ve selected the correct size and style.

Unfortunately, we cannot accept exchanges once an item has shipped, due to the nature of body jewelry and our strict hygiene policy. This ensures that every piece you receive from us is brand new and has never been previously handled or worn.

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order with your order number and a photo of the item. We take quality seriously and will work quickly to resolve the issue, either by sending you a replacement or issuing a refund.

We prioritize the health and safety of our customers, which is why we have a strict policy of not reselling any jewelry that has been shipped. Every item you receive from us is brand new, untouched, and meets the highest standards of hygiene.

Our subscription box offers either 1 or 2 pairs of plugs, depending on the subscription product you choose. You can customize your size and style preferences, and every box includes at least one unisex pair, regardless of your selection, so you always have something versatile.

We offer subscriptions for plugs up to 2" in size. You can choose the size that suits you, and you're welcome to change it at any time through your account.

Yes, standard shipping is included with your subscription, so there are no extra fees for receiving your monthly plugs.

Absolutely! You have full control over your subscription. You can change your size or style preferences whenever you want by logging into your account management page.

Subscription renewals occur on the 1st of every month. You'll be charged on this date, so be sure your payment information is up to date.

All subscriptions ship the week of the 18th of every month. Make sure to make any changes or sign up before the 15th to ensure they apply to that month's shipment.

We also offer 3 month, and 6 month subscriptions to maximize savings.

ou can cancel your subscription at any time through your account management page. There are no commitments, and you have the freedom to stop whenever you choose.