Return / Cancellation Policy

All subscriptions are recurring and must be canceled by the customer. We do not offer partial refunds on pre-paid subscriptions. All subscriptions renew on the 1st of every month. Subscriptions can be canceled through the account management page, or by contacting us at support@theplugcrate.com

Refunds available within 24 hours of purchase for one time sales. Please contact us before your product ships. For subscriptions and subscription renewals refunds are available within 48 hours of purchase. Due to the nature of plugs and other body jewelry we do not accept returns or exchanges of any kind once an order has been shipped. Please ensure you are purchasing the correct size prior to placing your order.


Additional non-returnable items:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@theplugcrate.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theplugcrate.com for return shipping information.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost or stolen packages.

Based on 2257 reviews
81%
(1834)
10%
(220)
5%
(112)
1%
(28)
3%
(63)

Look nothing like the pic

so good i got this for my bf

Beautiful plugs

Gauges

Just received my 2nd pair of the tree of life gauges I am very happy with them they fit very comfortable and I really like the look. My only critique is that they do not have more of a selection for this style which I absolutely love to wear.

L
Glass Galaxy Plugs
Liam Herman
Great!!!

The look absolutely amazing and are made of high quality materials!!

Dope

Dope

C
Golden Obsidian Stone Plugs
Christian Johnson
Both pair look SO good

I love both sets I ordered, the black labradorite and had low expectations (I have 4 pair now) as they never quite match up well but these ones do! They look awesome, also the black gold obsidian look so good as well, Perfect for matching to creams and browns

Great quality, I wish the tunnel was wider diameter

The tunnels are really strong and high quality. I do wish the walls of the tunnels were a little thinner. My 2g plugs have a small tunnel which doesn’t really let a whole lot of light through.
That said, I can tell the structure is strong and won’t collapse easily. I’d probably buy solid stone next and if o want tunnels, stick to silicone or metal.

Look good fit great. But as far as durable not so good idk how but I manage to crack one of them while wearing them

Great, got it as a gift, was really cool in the spotlight jewlery box I got for it, he says they're really comfy and actually stay in

Love them all

Love them all

Love them all

Love them all

Very nice

Always great quality plugs. Got a few nice stone plugs that fit perfect and look great

Great product

They look and feel excellent, made well and they fit comfortably. My only critique is that I don't see a wide variety of this same style.

Long wait

I haven’t received my labradorite plugs yet because I live in Belgium

Unfortunately due to customs the plugs became very expensive and that’s the reason I wont be ordering from you again.

I know this is not your fault but financially it wont make sense for someone living in Europe.

I am shure that when my plugs arrive, I will be very pleased with them.

So many compliments!

The first time I wore these, I got compliments from three people. I love these gauges!

I got plugged

Sturdy material and not too flashy. I love it!

Love them!!! Same as the picture!

Great quality as described. Shipping takes full 10 days usually from my experience

Great fit

Really good fit, much better than the stone tones

As described and delivered in a timely fashion.

Love the color and weight of them was worried about them being glass and dropping them but haven’t had any issues they are durable and look amazing!