FAQ

What is The Plug Crate?
A: The Plug Crate is the premiere monthly subscription box for plugs and tunnels. Our expert team scours the globe for some of the trendiest, and highest quality designs available. On the week of 18th we mail out your crate or mailer containing plugs or tunnels we're confident you'll love.

When will I receive my order?
A: All Plug Crate boxes are shipped out on the week of the 18th. All orders must be placed before the 15th to qualify for that months shipment. If your order is placed on or after the 15th you will receive your order the following month.

How is billing handled?
A: You will be billed at the time you place your order. If you subscribed before the cutoff date of the 15th, your next crate will be billed on the 1st of the following month. If you subscribed AFTER the cutoff date, you will not be re-billed on the 1st since you have already paid for that month's crate. Example: If you subscribe on May 3, your crate will ship May 18th, and you will be re-billed for the following crate on June 1st. If you subscribed on May 16th, you have missed the cutoff date for the May crate and your purchase was for the June crate so you will NOT be billed on June 1st and your crate will ship June 18th. The next bill date would be July 1st. All purchases including "Gift" purchases are auto renewing.

Do you ship outside of the United States?
A: We also ship to Canada and Europe, however, additional shipping fees apply. Customers are also responsible for paying any customs fees and taxes associated with the shipment.

Can I prepay for longer periods?
A: We also offer 3 month, and 6 month subscriptions to maximize savings.

Do you provide a tracking number?
A: We provide you with tracking information for US bound crates once your shipping label has been printed. This usually occurs after the 15th of every month. We do not offer tracking for European and Canadian crates.

Can I change my selected size?
A: You can absolutely change your size by visiting your account page and selecting the subscription you would like to change. Make sure to make these changes prior to your next billing date to ensure we send you the correct plugs. If changes are made after you've been billed we can't promise those changes will be reflected in that month's crate. Feel free to contact our support team if you are concerned about receiving the correct size.

Does everyone receive the same plugs?
No, plugs will vary according to size, selected style preference, as well as available stock. We promise never to send you the same pair twice!

What is your return policy?
Refunds are only available within 24 hours of purchase. We cannot issue partial refunds on 3, or 6 month subscriptions. Due to nature of body jewelry, we cannot accept returns. Cancellations should be placed prior to 1st of the month.

My plugs are too big/small.
Due to the handmade nature of organic plugs, some sizes can vary up to .5mm If you believe you've been shipped the wrong size please contact the support team.
Based on 2257 reviews
81%
(1834)
10%
(220)
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(112)
1%
(28)
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(63)

Look nothing like the pic

so good i got this for my bf

Beautiful plugs

Gauges

Just received my 2nd pair of the tree of life gauges I am very happy with them they fit very comfortable and I really like the look. My only critique is that they do not have more of a selection for this style which I absolutely love to wear.

L
Glass Galaxy Plugs
Liam Herman
Great!!!

The look absolutely amazing and are made of high quality materials!!

Dope

Dope

C
Golden Obsidian Stone Plugs
Christian Johnson
Both pair look SO good

I love both sets I ordered, the black labradorite and had low expectations (I have 4 pair now) as they never quite match up well but these ones do! They look awesome, also the black gold obsidian look so good as well, Perfect for matching to creams and browns

Great quality, I wish the tunnel was wider diameter

The tunnels are really strong and high quality. I do wish the walls of the tunnels were a little thinner. My 2g plugs have a small tunnel which doesn’t really let a whole lot of light through.
That said, I can tell the structure is strong and won’t collapse easily. I’d probably buy solid stone next and if o want tunnels, stick to silicone or metal.

Look good fit great. But as far as durable not so good idk how but I manage to crack one of them while wearing them

Great, got it as a gift, was really cool in the spotlight jewlery box I got for it, he says they're really comfy and actually stay in

Love them all

Love them all

Love them all

Love them all

Very nice

Always great quality plugs. Got a few nice stone plugs that fit perfect and look great

Great product

They look and feel excellent, made well and they fit comfortably. My only critique is that I don't see a wide variety of this same style.

Long wait

I haven’t received my labradorite plugs yet because I live in Belgium

Unfortunately due to customs the plugs became very expensive and that’s the reason I wont be ordering from you again.

I know this is not your fault but financially it wont make sense for someone living in Europe.

I am shure that when my plugs arrive, I will be very pleased with them.

So many compliments!

The first time I wore these, I got compliments from three people. I love these gauges!

I got plugged

Sturdy material and not too flashy. I love it!

Love them!!! Same as the picture!

Great quality as described. Shipping takes full 10 days usually from my experience

Great fit

Really good fit, much better than the stone tones

As described and delivered in a timely fashion.

Love the color and weight of them was worried about them being glass and dropping them but haven’t had any issues they are durable and look amazing!